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Terms & Conditions


BOOKING

To confirm your booking date we require a non-refundable $100 booking fee.

Payment of 50% of the balance is due 3 months before your function date (or at the time of booking if it is less than 3 months to your function).

Your final balance is then due no later than 1 week before the function date.

Methods of payment we are able to accept are cash, cheques and direct deposit.

(If you prefer a payment plan to fit with your other payment schedules we are happy to work out something that will suit you and yes, we are happy to accept payment sooner than the outline above, if you prefer to get payment out of the way).


REFUNDS

Refunds are subject to Ardanien Entertainment's discretion.  Whilst all consideration is given to the client's individual situation, Ardanien Entertainment's policy is to provide refunds as follows:

If you are cancelling your booking with Ardanien Entertainment;

More than 3 months from the function date Ardanien Entertainment will refund all payments made, except the $100 non-refundable booking fee.

Between 3 months and 1 month before your function, you will be liable for 50% of the quoted balance.  If you have paid more than 50% of the balance Ardanien Entertainment  will refund the extra payments to you.  If Ardanien Entertainment is able to replace the function with a function of at least the same value, we will refund the full amount (up to the amount you have paid), minus the $100 booking fee, which is non-refundable.

Within 1 month of the function date, you are liable for the full cost of your booking with us. No refund will be given unless Ardanien Entertainment is able to replace the function with a function of at least the same value, in this case you will be liable for 50% of the balance and we will refund to you any payments you have made above this amount. The $100 booking fee is non-refundable.

In the unlikely event that you need to make use of our money-back guarantee;

A refund will be given after the client has discussed with Vinn the reasons for asking for this and it being determined that Ardanien Entertainment was responsible for the dissatisfaction with the function (where there may be any doubt, we will err on the side of you, the client).

If you are postponing your function;

Ardanien Entertainment will attempt to re-book the function for you, subject to availability, and will allow any payments you have made to transfer, however a re-booking fee of $100, plus any increase in the value of the function may be added to the final balance, at Ardanien Entertainment's discretion.  Please note, any discounts that you are entitled to will also be transferred to your new booking.  We will discuss this with you at the time you arrange to change the date.


RECORDING

This is available for weddings and adult functions for the dancing time (for weddings from the bridal waltz on).  Whilst all care is taken, this is obviously not our primary function and any problems with this do not fall under our money back guarantee.  We are not replacing professional coverage with this added service and we make no warranty as to quality.

The onus regarding privacy falls on the client not Ardanien Entertainment (for weddings in particular people should be aware that they are going to be photographed and recorded but this is just to make it clear that, as it is requested by the client, it is the client's responsibility).

The recording will not include audio of the function.

For children's functions we can project streaming images but we do not record any children's function unless the parents/guardians of all children have signed agreements/waivers to allow this.  (If you have children at your adult function and request recording it is understood that you take responsibility for any privacy/consent issues).


INSURANCE

Ardanien Entertainment has undertaken the ACT Government's Risk Assessment for Schools, and is compliant with the national Working With Vulnerable People legislation.  Ardanien Entertainment has $10mil Public Liability Insurance, and our electrical equipment is tested and tagged in accordance with the AS/NZS 3760:2010 Standard, we use the services of Approved Test and Tag.


If you have any questions please contact us and we will be happy to assist you.

Ardanien Entertainment
Email: info@ardanien.com.au or use our contact form http://www.ardanien.com.au/contact.php
Phone: (02) 6169 6845
Mobile: 0404 023 071